Welcome to
City Metropolitan College

Focus Areas & Types of Student Support Services


Facilities & Infrastructure
Well equipped air-conditioned Classrooms
Library
Wireless internet access

Conducive Learning Environment
Periodic maintenance of air-condition system
Regular cleaning of classrooms, library, study areas and others
Well equipped classrooms

Enrolment & Admission
Course application processing
Orientation program for newly enrolled students

Student Protection & Services
Transfer / Withdrawal of course
Course Deferment
Refund of course fee
Dispute Resolution
Feedback Management
Attendance Monitoring & Counseling

Academic Support & Holistic Development
Course induction
Academic performance monitoring
Academic counseling
Additional tuition classes
Enrichment Programs
Student Activities

Guardianship & Counseling
Pre-course Counseling
Attendance monitoring and counseling
Pastoral Counseling
Academic Counseling

Feedback & Suggestion
General enquiries services
Feedback & Suggestion Scheme

Academic Support


City Metropolitan’s Academic Support is designed to assist students in refining and strengthening the academic skills necessary for success. Our staff works closely with our faculties and offers the following services:
Academic Coaching & Counselling – Our staff utilizes many tools in assisting students with academics. We offer one-on-one academic coaching and other resources geared toward student success.
Study Partners– Free peer tutoring is provided during term time in selected subjects for students who may require additional learning assistance. All Study Partners have received recommendations from senior faculty and have been trained by the Academic Support staff.

Types of Fees and Payment Mode


Types of Fees
The 3(three) types of fees chargeable by City Metropolitan College are Application Fee, Course Fee and Miscellaneous Fee
Payment modes: Cash, Cheque.
Payable to: City Metropolitan College

Course Fee
Course fee is refundable and will be subjected to the College’s Refund Policy.
Payment modes: Cash, Cheque.
Payable to: City Metropolitan College

Miscellaneous Fee
All miscellaneous fees and its amounts are spelt out in the Standard PEI-Student Contract.
Payment for all fees are in Singapore Dollars only.
To view type of Miscellaneous Fee, click here

Collection Hours

Monday to Friday: 8.00 am to 6.00 pm

Late Payment Charges

Students are required to make payment of their course fees on-time as stated in the Standard PEI-Student Contract. City Metropolitan College reserve the right to impose late payment charges if payments are not received by the stipulated due dates.

Procedure for Handling Feedback/Complaints/Dispute/Grievance from Students


Step A Any Student who has a Feedback/Complaint/Dispute/Grievance shall take the matter orally or in writing with the Student Support Services Officer, by completing the Customer/Student Service Form (CC-EDT-C2.7.1 FM1). The Student Support Services Executives shall acknowledge the Feedback/Complaint/Dispute/Grievance within three (3) working days. If the feedback/complaint is resolved, the Student Support Services Executive will report the matter to the Process-Manager-in-charge for closure.The Student Support Services Executive shall compile all the data gathered and reports to the Management using the Student Feedback/Complaints Compilation Form (CC-EDT-C2.7.1 FM2).
Step B
If the Feedback/Complaint/Dispute/Grievance is not resolved by the Student Support Services Executive in STEP A, the Student Support Services Executive will refer the matter to the Manager-in-charge. The Process-Manager-in-charge will meet the Student within seven (7) working days to resolve the Feedback/Complaints/Dispute/Grievance.
Step C
If the Feedback/Complaint/Dispute/Grievance is still not resolved in Step B, the Process-Manager-in-charge will refer the matter to the Chairman / Principal. The CEO / Principal will meet the Student within ten (10) working days to resolve the matter. If the Student is still not satisfied with the solution, the CEO / Principal will advise the Student that he/she may take up the matter with relevant external body, where applicable.
Step D
Feedback/Complaint/Dispute/Grievance which could not be resolved in STEP C may be referred to the following mediation centre.
Singapore Mediation Centre (http://www.mediation.com.sg/)
Singapore Institute of Arbitrators (http://www.siarb.org.sg/)
Timeline for Resolving Dispute
The College will try to reach a resolution with the Student within 21 working days.

Handling Feedback/Complaints From General Public

Step A
Any General Public who has a feedback/complaint shall take the matter orally or in writing with the Administrative Manager, by completing the Student Support Service Form (CC-EDT-C2.7.1 FM1). The Administrative Manager shall contact/meet the General Public within three (3) working days. If the feedback/complaint is resolved, the Administrative Manager will report the matter to the Process-Manager-in-charge.
Step B
If the feedback/complaint is not resolved by the Administrative Manager in STEP A, the Administrative Manager will refer the matter to the Process-Manager-in-charge. The Process-Manager-in-charge will meet the General Public within seven (7) working days to resolve the feedback/complaint.
Step C
If the feedback/complaint is still not resolved in Step B, the Process-Manager-in-charge will refer the matter to the Chairman / Principal. The CEO / Principal will meet the General Public within ten (10) working days to resolve the matter. If the General Public is still not satisfied with the solution, the CEO / Principal will advise the General Public that he/she may take up the matter with relevant external body, where applicable.
Step D
Feedback/Complaint/Dispute/Grievance which could not be resolved in STEP C may be referred to CPE recommended mediation centre.
Singapore Mediation Centre (http://www.mediation.com.sg/)
Singapore Institute of Arbitrators (http://www.siarb.org.sg/)
Timeline for Resolving Dispute
The College will try to reach a resolution with the General Public within 21 working days.

Handling Feedback/Complaints From Internal Staff

Handling Feedback From Internal Staff
Any Staff who has a feedback shall complete the Staff Suggestion/Feedback Form (CC-EDT-C2.7.1 FM3). The Process-Manager-in-charge will meet the Staff within seven (7) working days to discuss the suggestion/feedback.
Handling Complaints From Internal Staff
Any Staff who has a complaint shall write directly to the CEO / Principal. The CEO / Principal will address the complaint at the Senior Management level and resolve within fourteen (14) working days.

Handling Feedback/ Complaints from External Partners

The handling of Feedback/ Complaints from External Partners is outlined in detail within the respective dispute resolution policies in the respective contracts, agreements, and/ or MOUs with the parties/ partners.Prior to issuance of any legal proceedings in the Singapore courts, Parties are to adopt conciliatory measures to resolve any dispute or problems arising out of the respective Agreements, Contracts and/ or MOUs. In the event of any dispute or claim, Parties shall first attempt to meet to resolve the dispute amicably and to make proposals to resolve their disputes amicable. In the event that Parties cannot resolve a dispute on their own, the dispute shall be referred to mediation centre in Singapore.

Dispute Resolution Policy

The College shall abide to the Private Education Act 2009 (Act 21 of 2009), Private Education (Dispute Resolution Schemes) Regulations 2010 in handling any dispute encountered.
Refer to Dispute Resolution Policy

Refund Procedure

City Metropolitan’s refund procedures cover the following situations:
Withdrawal due to Notification and Arrangement
Withdrawal due to Other Reasons
Refund during Cooling-Off Period

Procedure for student refund
Upon receiving student’s request for withdrawal & refund, the student support services (SSS) staff will required the student to fill in the School Leaving Form (CM-REC-C4.3.2 FM1).
The SSS staff shall submits the School Leaving Form to Administration & Finance Department for processing.
The college shall refund the applicable fees within 7 working days from the date of receiving written notice from students upon approval by the management
Student will be notify via email on the collection of the refund
Student has to sign and date on the payment voucher issued by the college
Refund payment made to local students will be via a cheque issued by a local bank. For international students, payment will be made via telegraphic transfer and all bank charges incurred will be borne by the student.

Communication to Students
All newly-enrolled students shall attend the Orientation Programme which covers Refund Policy and Refund Procedures.
The details of the refund policy and procedure can also be found in the website

Transfer Procedure


Definition “Transfer” means a student changes the course of study but remains as a student of the College. For an approved transfer request, the original student contract must be terminated and a new contract must be signed

Communication to Students
All newly-enrolled students shall be briefed on the Transfer Policies and Procedure during the Orientation Program.
The details can also be found in the College’s website.
The College clearly explains the implication of the status of the Student’s Pass if International students seeks to transfer to another course within the College or to another PEI.

Circumstances in which a transfer application will be granted
Transfer request has to be approved by the Management

Administrative fee for Transfer / Withdrawal
For any ‘transfer’, student is require to pay an administrative fee of S$85.60 for ‘Transfer for Student’s Pass”

Conditions for refund of any fee paid
Transfer request has to be approved by the management of the College in order to process any approved qualified refund.
In the event where the student requests for a transfer in the midst of the current course, he/she will have to withdraw from the programme. Any approved qualified refund will be as per College’s Refund Policy.

Time Frame for Assessing and Replying to any request for transfer
Issue a formal letter to the student to reject the application or to effect the transfer request. The College shall respond within a reasonable time frame (not more than 4 weeks) for assessing and replying to any request for student’s transfer request.

Transfer Procedure

Transfer Policy
Course Transfer refers to a student request for a transfer to another course within the College. Course offered in collaboration with partner institution will be governed separately by different institution’s regulations which are beyond the purview of the College.
The College will provide pre-course counseling for the intended course.
Student’s request for transfer can only be processed upon if the student meets the entry requirements of the new course and student has completed the installment obligations (payments) for all overdue fees of the existing course (if any).
The College’s refund policy shall apply for all qualified refunds.
Student requesting for course transfer within the College must withdraw from the existing course by cancelling the existing Standard PEI-Student Contract, before signing a new Standard PEI-Student Contract for the new course.
Fee Protection Scheme (FPS) for existing course fees paid will be cancelled. A new FPS will be purchased for the intended course fees paid after contract has been signed.
Consent from parent/guardian is needed if student is below the age of 18.
The College will take a maximum of 4 weeks to complete the course transfer process.

For STP Holder
For Student’s Pass holder, course transfer is subject to ICA’s approval of the new Student’s Pass.
In the event that an application pertaining to transfer is rejected by ICA, the student is required to cancel his current Student’s Pass within 7 days.

Transfer Procedure
Students must satisfy the pre-requisites of the requested programme.
All requests for transfer of programmes must be submitted in writing, using the Request for change of course/ level / intake form (CM-REC-C5.3.2 FM2). A formal letter of consent from the student’s parent or guardian is required for student below 18 years old
Administrative fee of S$85.60 (inclusive of GST) is payable upon submission of the form and the fee is non-refundable. Application fee of S$214.00 (inclusive of GST) is payable upon submission of the form and the fee is non-refundable.
Students will be charged for all modules consumed and all transfer requests have to be submitted to the Student Support Services Office at least 14 working days for local students and one month for international students prior the commencement date of the course.
For international students, the College shall apply for a new Student’s Pass. Students will not hold the College liable should the Student’s Pass application not be approved by ICA.
Students will be advised on the student registration of the new course and the necessary fees and documents to produce for registration.
Local students will be notified of the outcome upon management approval. All approved qualified refund shall be refunded to student within 7 working days from the receipt of the transfer request.
International students will be notified upon receiving approval of Student’s Pass from ICA.
A new student contract will be administered once the transfer has been approved. If the student is below the age of 18, the school requires a formal letter of consent from the student’s parents/guardians before processing the application.

Withdrawal Procedure


Definition “Withdrawal” means the Standard PEI- Student Contract is terminated and the student is no longer a student of the College. Specifically, a withdrawal is defined as:
Withdrawal from the College course (incomplete course) and applying to another school in Singapore.
Withdrawal from the College course (incomplete course) and returning to his/ her native country.

Communication to Students
All newly-enrolled students shall be briefed on the Withdrawal Policies and Procedure during the Orientation Program.
The details can also be found in the College’s website.
The College clearly explains the implication of the status of the Student’s Pass if International students withdraws from the College or are forced to withdraw from the College.(e.g. caught for breaking Singapore's law)

Circumstances in which a withdrawal application will be granted
Withdrawal request has to be approved by the Management

Administrative fee for Withdrawal
No administrative fee is charged for any withdrawal.

Conditions for refund of any fee paid
Withdrawal request has to be approved by the management of the College in order to process any approved qualified refund.
In the event where the student requests for a withdrawal in the midst of the current course, he/she will have to withdraw from the programme. Any approved qualified refund will be as per College’s Refund Policy.

Time Frame for Assessing and Replying to any request for withdrawal
Issue a formal letter to the student to reject the application or to effect the withdrawal request.The College shall respond within a reasonable time frame (not more than 4 weeks) for assessing and replying to any request for student’s withdrawal request.

Withdrawal Procedure

Withdrawal Policy
Course Withdrawal refers to a student’s request for withdrawal from a course that he/she has been enrolled in or currently studying.
Despite the students having signed the Standard PEI-Student Contract, the Management is prepared to listen and give consideration to genuine cases of withdrawal requested by students.
Consent from parent/guardian is needed if student is below 18 years old.
Students are liable for overdue fees (if any).
The College’s refund policy shall apply for all qualified refunds.
Fee Protection Scheme (FPS) for the course fee paid will be cancelled.
The College will take a maximum of 4 weeks to complete the course withdrawal process.

For STP Holder
Student’s Pass holder is required to submit his/her passport and Student’s Pass to the College for cancelation of Student’s Pass with ICA.

Withdrawal Procedure
Upon receiving student’s request for withdrawal & refund, the Student Support Service (SSS) staff shall require the student to fill in the School Leaving Form(CM-REC-C4.3.2 FM1) for processing.
For students below the age of 18, must seek approval from the students’ parents/guardians before approving the application.
The College shall inform ICA of any change in students’ status that may affect the Student’s Pass issued (e.g. cancellation of student’s pass for withdrawal case, transfer to a course with a shorter duration, etc.).
The College shall update the student data in the School Management System.
The College shall coordinate with FPS Service Providers for any refund. Refund approved by management shall be refunded to student within 7 working days.
The College will issue past attendance record and marks to students who are enrolling in another course in another PEI, etc. via ICA’s SOLAR System
The College shall charge miscellaneous fee if student request for certification letter. Such fees are set out in the detailed breakdown of fees distributed to students when they register for the respective courses. Please refer to Schedule C of the Standard PEI-Student Contract.

Appeal Procedure

Students who wish to appeal against their final results should write to the AD within 5 days of the release of the final results. The letter of appeal must state detailed reasons for the appeal. Student will not be allowed to view his/ her examination scripts.
Students who decide to have their paper remarked or reviewed will have to pay an appeal fee of S$160.50 (inclusive of prevailing 7% GST) to the Student Services Department. Upon payment, the AD will assign the paper to be marked or reviewed by another marker. Students are to be advised earlier that any appeal may result in higher, lower or no change in the grade.
The re-marked results will be assessed and approved by the Examinations Board or External Education Partners (For all External Education Partners’ courses). The Examinations Board will notify the appeal results to the Programme Manager for release to the student.
The appeal results will be released within 4 weeks. All appeal results are final.